Werfen Group centralizes process

Esker, one of the world’s leading companies in document process automation solutions , reports on the project carri out by Werfen Group to manage the receipt and sending of documents such as international orders and to digitalize its Customer Service Center – which supports more than 52,000 customers – with Esker technology.

Werfen Group is a multinational company with 100% Spanish capital and one of the leading manufacturers and distributors of products and devices for clinical diagnosis, the hospital sector and research worldwide.

This company has a Data Center locat in Barcelona , ​​from which it manages all the group’s data –customers, employees, suppliers…-, as well as various processes, including the capture and management of documents such as customer orders –half a million in 2012- and the sending of orders to suppliers –more than 100,000 a year. One of the technologies us for this for the last five years is Esker for receiving emails, sending and receiving faxes and for managing the capture of orders.

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Now, Werfen Group has decid to extend list of israel consumer email the scope of its order reception systems. Specifically, from fax servers locat in the Unit States , Italy and Portugal , orders are rirect via FTP to be captur, manag and integrat into the SAP system locat in the Data Center in Barcelona. As a result, the group has achiev a “ zero paper” Customer Service Center , so that any user of the company can access all digital documents in SAP.

“ Apart from the volumes we are now able to manage efficiently and the time savings we achieve, the benefits we value most from Esker technology are security and the elimination of paper. We avoid advantages of web design for your company document loss, there is no paper running up and down the organisation. All faxes and e-mails are integrat into our SAP system in just a few minutes,” says Pablo Penalva, IT Director at Werfen Group.

Efficiency and environment

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By automating its document processes, Werfen ao lists Group is able to eliminate manual errors and process its business documents much more efficiently. Furthermore, the sending of orders to suppliers is done more efficiently, as it is able to send around 400 purchase orders per day through various channels.