SanLucar Group accelerates response times to its customers
Esker, one of the world’s leading accelerates response companies in document process automation solutions, reports on the project carri out by Grupo SanLucar , one of the main fruit and vegetable distributors in Spain, and one of the largest exporters to Germany and Austria. Thanks to Esker technology, it has the capacity to automate the reception of more than 1,000 orders per day , carrying out this operation in one hour.
With headquarters in Valencia
Subsidiaries and locations in various countries in Europe , Africa and America , SanLucar receives a total of around 400,000 orders a year, which requires a significant capacity to manage them, since tunisia email list 640,545 contact leads they ne to be answer in record time. Its forecast is to increase production by 30%, with its own crops in different countries. Before automation, its I system only cover a percentage of its document exchanges, and most orders were enter manually by fax and e-mail and fil in physical folders.
This process result in data capture errors, poor visibility of order flows and difficulty in absorbing unexpect increases in demand, thus jeopardizing the company’s commitment to deliver a product to the four cardinal points in an impeccable state of freshness, in the shortest possible time. Therefore, SanLucar ne to spe up the customer response process , respond quickly and accurately to sudden increases in orders, access international multi-language support and optimize resources to grow sustainably. These were the main factors that l the company to evaluate Esker’s technological proposal.
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“The goal was to optimize our resources for order management and increase the quality of customer service ,” says Willy Piquer , IT project manager at Grupo SanLucar, adding that “with alb directory Esker we are now prepar to supply our customers anywhere and quickly, thanks to ubiquitous, efficient and fast-to-implement technology . ”