Esker helps GE Healthcare automate customer order entry
Esker, one of the world’s Esker helps leading providers of document process automation solutions and a technology partner of SAP, has been select by GE Healthcare to automate its customer ordering process through the Esker DeliveryWare solution, which is also integrat into the company’s SAP system.
This company, a subsidiary of General Electric , specialises in systems and solutions for detection and diagnosis, as well as for monitoring mical treatments. Given the nature of the products suppli by GE Healthcare , order entry is a critical operation for its business: those containing radioactive material have a limit shelf life, so an effective and error-proof procure is vital to ensure efficiency and customer satisfaction.
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“The limitations of our order entry system honduras email list 234074 contact leads pos a number of challenges in key areas of our business ,” says Peter Langworthy , Director of Customer Service for Europe at GE Healthcare. “For example , we were constrain by the manual nature of the process and the archiving of orders, which meant that we were limit in our resources to provide the quality service we want for our customers. We also want to ruce errors and standardise the process . ”
In addition to identifying critical business issues to be address, the company ne to translate the improvement of its order entry system into business objectives. “Now, with the Esker DeliveryWare solution , 34% of email and fax orders are process automatically, and we are confident that this percentage will increase significantly, which will really allow us to increase our productivity in customer service and overall customer satisfaction ,” explains Langworthy.
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Electronic flow
The electronic workflow facilitat by Esker’s the 10 best erp for your ecommerce in 2022 solution provides GE with efficiency improvements, such as greater visibility, tracking and traceability of its orders throughout their life cycle, with alb directory the option of increasing sales while improving inventory management.